Normal delivery of rentals typically occur at least 1 day prior to your event on standard business days of Monday - Saturday. We will text you the day prior with an approximate arrival time, when scheduling is done. Often for weekend events, we will delivery between Wed - Sat and pickup items on Mon-Tue to accommodate as many orders as possible. We can also accommodate specific requests such as specific times, after hours, or Sundays. These requests often incur additional labor fees. We can often accommodate other requests such as early delivery or late pickup and treat them on a case by case basis.

Delivery and pick up of all items on the order is included in a standard delivery rate. Standard delivery includes first floor / ground level service during normal business hours with truck access within 50' of delivery site. Delivery personnel are instructed to stack items in a mutually agreed upon location. Items should be returned to this location in the same manner when we arrive for pick up. We ask for a contact person to be present for the delivery and pick up, to properly account for items on the order.

We can accommodate orders sometimes on the same day. The less notice we have, the less likely we will be able to accommodate. We always recommend reservations be made as far in advance as possible to guarantee inventory and delivery availability.

You may be charged a labor fee if your delivery site requires rentals to be taken up stairs or if the site of delivery requires additional unforeseen labor such as restricted truck access, long hauls, or time-consuming processes. 

A labor fee may apply if there is an unsuccessful attempt at delivery, and we are required to return to the premises again.  We make attempts to communicate by phone and any other available avenue if there is no response on premises.

If items are added to your order after our truck has left the building or after items are delivered a second delivery fee may apply.  

A labor fee will apply if items are still set up upon pick up. Set up and knock down services need to be contracted ahead of time.

If set up/ knock down are scheduled for a specific time and the space is not prepared for our arrival, additional fees may apply. If changes or adjustments are made on delivery, additional fees may apply. 

A security deposit is a temporary charge above the cost of the rental. It secures your order with us and guarantees availability for your order. It is retained during the rental process until items are safely returned in adequate condition. Deposits are refunded once items are picked up or returned back to our store and the rental contract is completed.

Yes. We will make every attempt to accommodate reasonable changes up until 1 week before delivery. Cancellations may forfeit your security deposit as items had been unavailable to other customers.

When an order is secured by deposit, the items become unavailable to all other customers. Security deposits are forfeited in the event of cancellation. We try to be accommodating and reasonable as possible regarding deposits. Instances of inclement weather or unforeseen circumstances may receive deposit refunds.

Reservations are taken on a first come first serve basis. It is never too early to make a reservation. The months of April- October have a much higher probability of rental items booking completely. Larger items such as tents we recommend reserving 6 months to a year in advance.