Tent Rental FAQs

Tent season is April 1st – October 31st. We usually do not install tents outside of season as colder weather damages many of our tent canvases and provides additional challenges to the process. If you have a special out of season request, we will attempt to accommodate you to the best of our ability. We are more likely to accommodate long term installations for the winter over one day events.
We carry a wide variety of tents in different styles and sizes. These range from 10’x 10‘ to 60’x 200’. We have event staff to assist you in making the proper sizing and style choice for your event.
Frames Tents are built on a metal structure and have no interior poles. They can be anchored on grass with stakes or asphalt with water barrels. This tent has the option for side walls and many different lighting and decorative options.
Century Pole Tents have tall elegant peaks with a “castle style appearance”. This is created from tall center poles on the interior. This is a tension style tent and as such requires staking completely surrounding the exterior. This tent also allows for many decorative options such as lighting and sidewalls.
Customer pole tents are lighter weight options typically seen in backyard events. They range in sizes up to 20’ x 40’ in size. This style of tent is set up and broken down by customers on their own. We have an instructional video to assist. This tent does not allow for siding.
In addition to tents, we also provide lighting packages, climate control, and various décor. We are also happy to assist with floor plans and cad designs to visualize your event to scale. We offer event consultation services at no additional cost to our customers. We also provide free site inspections and measurements as part of your rental where a tent specialist can provide recommendations for larger events.
While we are one of the only rental companies to display our pricing for rentals online, tents are excluded. We do not show tent prices due to the many factors that need to be considered as part of an overall quote. Surface of installation, obstacles, weather, time restrictions, and accessories are just a few of the factors. Event consultant would be happy to guide you towards the best tent for your event and quickly and adequately quote pricing via our many Contact Options.
You may. Every city/town has its own rules and regulations regarding tents. Contact your town hall with questions regarding installing a tent on your property. We also have information on towns that we often deal with and can assist with permits if needed.
Tents we install are designed to withstand rain and other elements. There are rare occasions conditions will be unsafe and we cannot install a tent. We will reschedule or refund the order in this instance.

Delivery FAQs

We deliver to most of Southern New England including Rhode Island, Massachusetts, and Connecticut. We will also entertain out of market rentals if feasible. Delivery costs vary based on distance from our central location in Pawtucket RI, but are typically a flat rate based on city.
Normal delivery of rentals typically occur at least 1 day prior to your event on standard business days of Monday - Saturday. We will text you the day prior with an approximate arrival time, when scheduling is done. Often for weekend events, we will delivery between Wed - Sat and pickup items on Mon-Tue to accommodate as many orders as possible. We can also accommodate specific requests such as specific times, after hours, or Sundays. These requests often incur additional labor fees. We can often accommodate other requests such as early delivery or late pickup and treat them on a case by case basis.
Delivery and pick up of all items on the order is included in a standard delivery rate. Standard delivery includes first floor / ground level service during normal business hours with truck access within 50' of delivery site. Delivery personnel are instructed to stack items in a mutually agreed upon location. Items should be returned to this location in the same manner when we arrive for pick up. We ask for a contact person to be present for the delivery and pick up, to properly account for items on the order.
We can accommodate orders sometimes on the same day. The less notice we have, the less likely we will be able to accommodate. We always recommend reservations be made as far in advance as possible to guarantee inventory and delivery availability.

You may be charged a labor fee if your delivery site requires rentals to be taken up stairs or if the site of delivery requires additional unforeseen labor such as restricted truck access, long hauls, or time-consuming processes. 

A labor fee may apply if there is an unsuccessful attempt at delivery, and we are required to return to the premises again.  We make attempts to communicate by phone and any other available avenue if there is no response on premises.

If items are added to your order after our truck has left the building or after items are delivered a second delivery fee may apply.  

A labor fee will apply if items are still set up upon pick up. Set up and knock down services need to be contracted ahead of time.

If set up/ knock down are scheduled for a specific time and the space is not prepared for our arrival, additional fees may apply. If changes or adjustments are made on delivery, additional fees may apply. 

Reservation FAQs

Items can be reserved in person or over the phone at either of our locations. Information from a driver’s license or state ID along a security deposit is required to reserve all orders. Receiving a quote does not reserve your order.
A security deposit is a temporary charge above the cost of the rental. It secures your order with us and guarantees availability for your order. It is retained during the rental process until items are safely returned in adequate condition. Deposits are refunded once items are picked up or returned back to our store and the rental contract is completed.
Yes. We will make every attempt to accommodate reasonable changes up until 1 week before delivery. Cancellations may forfeit your security deposit as items had been unavailable to other customers.
When an order is secured by deposit, the items become unavailable to all other customers. Security deposits are forfeited in the event of cancellation. We try to be accommodating and reasonable as possible regarding deposits. Instances of inclement weather or unforeseen circumstances may receive deposit refunds.
Reservations are taken on a first come first serve basis. It is never too early to make a reservation. The months of April- October have a much higher probability of rental items booking completely. Larger items such as tents we recommend reserving 6 months to a year in advance.
A license or state ID is needed to verify identification. As with any type of short term lease or rental, we need to be able to have identification for the responsible party both for contractual purposes and in event of damage or unreturned items.