Rental Policy

Q: What are the main responsibilities of renting?

A: Renters should be familiar with equipment at the point of receiving the product. If not they should request additional instruction. Rental product needs to be returned on time and in the condition it was received. In the rare event of item failure or accidents please discontinue all use and contact us immediately.

Q: When is payment due? What is a deposit?

A: Payment is due in full prior to delivery or pickup of items. A security deposit is a nonrefundable charge taken above the rental cost and refunded after all items are returned in the same method of payment as it was received. A non refundable security deposit could also be received during the reservation process to hold items.

Q: What is damage waiver?

A: Damage Waiver covers accidental merchandise damage and broken items (broken equipment needs to be returned). Examples would be dropped glassware, stained linens, or a damaged equipment blade during use.  The damage waiver does not cover missing items or incidents of negligence including improperly transporting equipment.  The customer is responsible for making sure items are secured and transported properly. This charge is non refundable and must be accepted or declined prior to receipt of rental product.  

Q: When can I pick up orders?

A: Our sales staff will instruct you when to pick up and return items. Typically you are allowed to pick up items a day prior to the rental period and return the day after

Q: What do I need to do to equipment prior to returning?

A: Some rental equipment like glassware and dishware needs to be hot water rinsed before return. Concession machines should be wiped clean. Linens can be placed in the provided linen bag as long as they are dry. No washing is needed for linen as each material has a unique process to go through. Additional cleaning charges may occur to items returned in an unsatisfactory state.

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